Terms of Service

General Terms of Sale
The following General terms of Sale are governed by and interpreted in all respects in accordance with laws of Switzerland.

1| Order process
All orders are processed within two business days upon their reception.

2| Shipping and delivery
- All orders are shipped to the address provided by the client during the order process.
- AURA & (sofistiké!) will not be held responsible for any late deliveries. Each client is responsible for the information he or she provides.
- In case of a postal return of the goods thus a redelivery is needed due to an error in the address given by the customer, an additional shipping fee will be charged to the customer.

3| Delivery Deadlines
Switzerland
Standard delivery: 2 business days.
Order by Dec 20th for Christmas delivery.

Europe and the rest of the World
Standard delivery: 7 business days.
Order by Dec 16th for Christmas delivery.

DHL & UPS delivery
Upon request and pre-payment of the shipping fee, a delivery can be arranged with an international shipping company. Please refer to the desired shipment company website for pricing and delivery schedule. To inform us, use the comment text box when processing your order to insert all the information needed by the seller for your request to be processed.

4|Damaged product
Every product is checked and carefully packaged prior to shipment. If a defect is observed by the customer upon delivery, this should be reported within 72 hours by email to AURA & (sofistiké!) : info@sofistike.ch

5|Payment
Paypal
(sofistiké!)
Rue de l'Hôtel-de-Ville 2
1800 Vevey
Switzerland

Bank transfer
BCV
Case postale 300
1001 Lausanne
Switzerland

IBAN: CH77 00767 000S 5335 6926

CCP: 10-725-4
Clearing: 767
BIC/SWIFT: BCVLCH2LXXX
GIIN: 6X567Y.00000.LE.756

6|Customer service
To get in contact with the seller please send an email to: info@sofistike.ch

7|Warranty and liability
We warrant that any product purchased directly on our website is of excellent quality.

8|Confidentiality
We value your privacy. You personal data will not be transmitted to any external third party.